What to know
When a former owner is deceased, the possible claim generally becomes an estate or succession matter. A will, probate proceeding, small-estate process, administrator, executor, or formal heirship determination may control who can sign and receive funds.
Practical safeguards
One relative’s statement that they are the only heir is not enough for a company to make a legal conclusion. Estate matters should be routed to licensed counsel, and outreach automation should pause until authority is documented.
General information only: This guide is not legal advice and remains subject to attorney review. State laws and holder procedures change.